The short version
- There is no app to download. A child never signs in, and the page never asks for a name.
- There is no microphone, no camera and no place to type.
- We count how the page is used, such as which faces and questions are tapped, with no name. Microsoft Clarity also records where the page is tapped and scrolled, with its cookies off and the words on the page hidden from it. There are no ads on the page.
- Choosing Kids or Adults picks which version of each answer plays. We never ask for an age.
- The QR code on the office’s sign and the links in its reminders are the same for every family. A link can open one answer, and none carries a code for a family, patient or visit.
- The office sends any reminder from its own system. We never receive patient names, phone numbers or appointment details.
- Some offices also show the kids’ page on their own website. That website is run by the office and has its own privacy notice.
- Like every website, our servers see your phone’s internet address. We use it only to send the page and keep the service secure.
Who runs the kids’ page
Lobbypie is made by Storypie LLC, a company based in Ohio, United States, and we run the kids’ page for each office that uses it. The office chooses the people on the page and writes its own answers. We make the page and keep it running.
To reach us, use Talk to us. A person on our team reads and answers every message.
How families open the kids’ page
Most families open it on their own phone. A parent scans the QR code on a sign at the office, or taps the link in a text or email from the office, and hands the phone to their child. Some offices also keep it open on a tablet in the waiting room.
There is no app to download and nothing to sign in to. It opens in the phone’s web browser like any other page.
The QR code and office links are the same for every visitor. A link may also choose an audience or language, or open one answer. It never carries a code for a family, patient or visit.
Some offices also show the kids’ page on their own website, as a button or inside one of their pages. The kids’ page works the same way there, and the address it uses is also the same for every family. The office’s website around it is run by the office and has its own privacy notice.
Reminders come from the office
If the office sends you its link, it sends it from its own reminder or email system. Lobbypie does not send texts or emails to families.
The office never gives us patient names, phone numbers, email addresses or appointment details, and we never ask for them. We have no list of patients or families.
On the office’s own website
An office can show the kids’ page on its own website, as a button that opens it or inside one of its pages. That website is run by the office, not by us, and it may use its own cookies, analytics or other tools. The office’s own privacy notice covers them.
Those tools cannot see inside the kids’ page, such as which face or question a child taps. They can see visits to the office’s web page that shows it, and may see when someone opens or closes the kids’ page there.
The kids’ page itself works the same way inside a website, and is counted the same way. The link to this notice stays at the bottom of the kids’ page.
What a child does
Tap the cartoon face of someone from the office, choose Kids in the window that opens, then pick a question. Press Play to hear an AI-made voice read the answer: Listen shows each phrase as it is spoken, and Read shows the whole answer, each word lighting up as it is read. We never ask a child’s age.
Where the office has videos, an answer can also play as a short video, which the office approves before families can watch it.
On an office’s live page, every face belongs to a member of its team who gave their own permission. The sample office on our website uses made-up people.
What we do not collect from children
- No name, email address, phone number or home address.
- No photos, video or recordings of a child. The page does not use the microphone or camera, and it tells the browser not to allow them.
- No location.
- No account, sign-in or password.
- No forms or boxes to type in.
What the page uses while it is open
The audience choice. Choose Kids or Adults. We do not ask for an age or build a visitor profile.
The office link and recording requests may include the selected audience and language, and a link to one answer names that answer. A recording request identifies the answer version for the chosen audience. Standard server logs can contain those requests. They do not identify a child or include patient details from the office.
A video request identifies the answer version in the same way, and standard server logs can contain those requests too.
What a child taps. We count how the page is used: each time it opens, which person is tapped, which question is played, with the audience and language chosen, and whether it plays to the end. We also note where the page is tapped, how far it is scrolled, how long it stays open, how quickly it loads, any error it meets and the kind of device and browser. The counts hold no name. We keep them for about 400 days, then delete them.
Your browser’s history. Like any web page, the office’s address may appear in your phone’s browser history. That history is kept by your phone, not by us, and you can clear it in your browser’s settings.
Microsoft Clarity
We also use Microsoft Clarity on the kids’ page, a service from Microsoft that shows us how our pages are used. While the page is open, Clarity records where it is tapped and how far it is scrolled, how quickly it loads, any error it meets and the kind of device and browser.
We set Clarity up for the kids’ page in two ways. Its cookies are off, so it gives each opening of the page a code of its own and does not connect one visit to the next. And the page is masked for it, so the words on the page, such as people’s names, questions and answers, are not sent to Microsoft.
Microsoft receives these records with the page’s address and title, the phone’s internet address and details of the device and browser. Microsoft handles them as its own, under the Microsoft Privacy Statement at privacy.microsoft.com/privacystatement, and its terms let it use them for its own purposes, which include providing Clarity, improving its products and Microsoft Advertising. Microsoft keeps a recording for up to 30 days, and some for up to 9 months.
To stop Clarity, turn on Global Privacy Control in your browser, which Clarity follows, or choose Microsoft at optout.aboutads.info. This notice on our website runs Clarity too, with its cookies off. The copy of it that opens from an office page runs nothing of Clarity’s.
Internet address and device details
Every time a phone, tablet or computer opens a web page, the server sees its internet address and basic details such as the browser type. Ours do too. We use them only to:
- send the page, pictures, audio and videos to the page,
- keep the service secure and stop abuse,
- find and fix problems, and
- count the kinds of device and browser that open the page, keeping only the kind, never the details or the address.
We do not use them to recognize a child, contact anyone, build a profile or show ads, and we do not combine them with other information.
Our hosting keeps standard server logs for security and troubleshooting. We keep them for up to 90 days, then they are deleted.
Those logs can also show which page, picture, recording or video was asked for. They hold no name and nothing from the office about a patient.
What the page loads, and its links
Its pages, pictures, audio and videos come from our servers, our own content delivery network and Storypie’s, all hosted by our cloud hosting provider.
Microsoft Clarity comes from Microsoft’s servers, as Microsoft Clarity says.
There are no ads. On an office’s kids’ page, the only links are to this notice and to our terms, both for grown-ups, and each opens in a separate tab. Our made-up sample office also has one link for businesses. It leaves for our pages for businesses, which set cookies, as our privacy notice explains.
When an office shows the kids’ page on its own website, the website around it is the office’s, with its own tools and privacy notice. See On the office’s own website.
Sharing
We hold no personal information about children or families to share or sell, and we never sell the counts described above. Our cloud hosting provider runs the servers that deliver the page, and handles internet addresses only to do that.
Microsoft receives what Clarity records on the page, as Microsoft Clarity explains.
What the office can and cannot do
The office chooses who appears, the topics and audiences, and what its own answers say. The office reads, listens to and approves every question, answer and greeting in the page’s own language before families can hear it, including those from our library, and is responsible for them. The office controls whether its whole page is live.
In the page’s other languages, the office approves the answers and greetings in its own language, and our translations of them go up once each passes our translation check. The office can hide a language at any time.
On Plus, an answer can also play as a short video made from its approved words. The office approves each video before families can watch it, and can hide any video at any time.
The office cannot add anything to the page that asks a child for information. Each office page has one web address, the same for every family. Under our terms, the office shares only that address and the links we give it, such as a link to one answer, each the same for every family, in its signs, messages, posts and printed materials, and through the website codes we give it, unchanged, and does not make links for individual patients.
Questions and requests from parents
Because the page collects nothing that identifies your child, and the office sends us no patient details, we cannot pick out anything about your child to show you or delete.
You can still ask us anything through Talk to us. Please do not include your child’s name or health details in your message.
If this ever changes
If we ever wanted the kids’ page to collect personal information from children, such as a name or a lasting code that recognizes a device, we would update this notice first, and we would ask a parent’s permission before collecting any. When we change this notice, we update the date at the top.